This occurs for one of three reasons:

1. You are in fact entering the wrong username and/or password. This often happens when students change their login information within the 'Profile' section of the course and forget. Sometimes this happens when the numeral one is confused with a lowercase L (1 vs l) or O’s with zeros (O vs 0) in the e-mail containing login information. If you think this could be the case, try to copy and paste the information from the eMail directly into the login fields.  If you are unsure of your login information, return to the login page and click the 'Forgot Password' link.
   
2. You are letting windows ‘auto-fill’ your password and windows is remembering a wrong password. To fix this, simply delete whatever windows auto-fills are displayed and type your password in manually. If the passwords don’t match up, windows will tell you with a pop up. Be sure to tell windows to remember the NEW password you just input after it is accepted.
3. You need to clear your cache. To do this, go to your ‘Tools’ menu in Internet Explorer and select ‘Internet Options’. Next, click the button that says ‘Delete Files’ (if another window pops up, simply hit ‘Okay’). Once your hourglass goes away (this can take up to about two minutes) click ‘Okay’ then close Internet Explorer. Re-open Internet Explorer, go to http://eProNAR.com and hit ‘Log In’ to try again.

You are likely accessing the course via a shortcut on your desktop. Desktop shortcuts that go directly to http://eProNAR.com often save only the inner frame of the page, they don’t allow you to see the navigation buttons (which is very important). Delete your desktop ‘Favorite’ and simply access the course via a ‘Favorite’ within Internet Explorer that goes directly to http://eProNAR.com .

This can be fixed by editing your browser settings. Internet Explorer is remembering old information, and not pulling new information for the page from our server. To correct this, follow these steps:

First, clear your Internet cache:

     Internet Explorer 7
Step 1: Open Internet Explorer
Step 2: Go to the Tools menu, then Internet Options. Go to Temporary Internet Files and click the 'Delete Files button'.

     Internet Explorer 8
Step 1: Open Internet Explorer
Step 2: Go to the Tools menu, then Internet Options. Go to Temporary Internet Files and click the 'Delete Files button'.

     Firefox
Step 1: Open Internet Explorer
Step 2: Go to the Tools menu, then Internet Options. Go to Temporary Internet Files and click the 'Delete Files button'.

Second, give your browser the ability to accept cookies:

     Internet Explorer 7
Step 1: Open Internet Explorer
Step 2: Go to the Tools menu, then Internet Options.
Step 3: Click on the tab at the top that says 'Privacy'.
Step 4: Slide the bar on the left down all the way so that it says 'Accept All Cookies'.
Step 5: Click 'Apply' then 'Ok'.

     Internet Explorer 8
Step 1: Open Internet Explorer
Step 2: Go to the Tools menu, then Internet Options.
Step 3: Click on the tab at the top that says 'Privacy'.
Step 4: Slide the bar on the left down all the way so that it says 'Accept All Cookies'.
Step 5: Click 'Apply' then 'Ok'.

     Firefox
Step 1: Open Internet Explorer
Step 2: Go to the Tools menu, then Internet Options.
Step 3: Click on the tab at the top that says 'Privacy'.
Step 4: Slide the bar on the left down all the way so that it says 'Accept All Cookies'.
Step 5: Click 'Apply' then 'Ok'.

Third, make http://www.eProNAR.com/ a trusted site:

     Internet Explorer 7
Step 1: Open Internet Explorer.
Step 2: Go to the Tools menu, then Internet Options.
Step 3: Click on the tab at the top that says 'Security".
Step 4: Highlight the green icon that says 'Trusted Sites'.
Step 5: Click on the 'Sites' button that highlights up after you have clicked the green icon.
Step 6: Uncheck the box that says 'Require server verification (https:) for all sites in this zone'.
Step 7: Type or copy/paste http://www.eProNAR.com/ in the top line and click 'Add'.
Step 8: Click 'Apply', then 'Ok'.

     Internet Explorer 8
Step 1: Open Internet Explorer.
Step 2: Go to the Tools menu, then Internet Options.
Step 3: Click on the tab at the top that says 'Security".
Step 4: Highlight the green icon that says 'Trusted Sites'.
Step 5: Click on the 'Sites' button that highlights up after you have clicked the green icon.
Step 6: Uncheck the box that says 'Require server verification (https:) for all sites in this zone'.
Step 7: Type or copy/paste http://www.eProNAR.com/ in the top line and click 'Add'.
Step 8: Click 'Apply', then 'Ok'. 

     Firefox
Step 1: Open Internet Explorer.
Step 2: Go to the Tools menu, then Internet Options.
Step 3: Click on the tab at the top that says 'Security".
Step 4: Highlight the green icon that says 'Trusted Sites'.
Step 5: Click on the 'Sites' button that highlights up after you have clicked the green icon.
Step 6: Uncheck the box that says 'Require server verification (https:) for all sites in this zone'.
Step 7: Type or copy/paste http://www.eProNAR.com/ in the top line and click 'Add'.
Step 8: Click 'Apply', then 'Ok'.

After all above steps have been completed, close your internet browser and open a fresh browser window; before continuing the course, open a new one and go to http://eProNAR.com and log on again.

You are clicking ‘Sign Up’ rather than ‘Log In’. Click ‘Log In’ to get to the login screen.

You can continue where you left off by hitting the ‘Return to Course’ button. If you have purchased both courses, you will be able to take them simultaneously if you choose.

Once you are logged in to your course, you can change your login information as well as your e-PRO/Web 2.0 & Social Media roster information by clicking the 'Profile' button. If you are a student or graduate of BOTH courses, the same information will be displayed in each profile.

To extend your course deadline, you must first login to your course. Once logged in, click the ‘Get a Course Extension’ button at the top center of the screen (right next to your expiration date). Keep in mind that your course(s) will pause where you left off upon expiration, and your extension will begin immediately upon purchase, so it is best to wait until you are ready to continue your course(s) before purchasing an extension.

Call our customer service at (Toll Free) 1-866-377-0627 or e-mail us at CustomerService@InternetCrusade.com.

In your course map, any page you have NOT yet read will appear as red text. Any items you have read will turn into a blue, clickable, link. If an item you have gone past is displayed in red, this means that this is either an entirely new page, or a page that was heavily updated.
To access these pages, just click on the page right before, or after the unread page, then click the Next or Previous buttons (respectively) to get to the unread page. From that point forward, the page will now appear as a clickable blue link, indicating that you have already read the page. You will now be able to click the page in the course map, allowing you to review it at any time.